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Frequently Asked Questions

What are Residential Proxies?

A residential proxy is an intermediary that uses an IP address provided by an Internet Service Provider (ISP) rather than a data center. The main advantage of residential proxies is their high level of anonymity and low block rate. They allow you to choose a specific location—such as a country, city, or mobile carrier—and browse the web as if you were a real user in that area.

What are Static (ISP) Residential Proxies?

Static (ISP) Residential Proxies are IP addresses provided by Internet Service Providers and are used to mask your real IP address. They are often considered more trustworthy than data center proxies because they appear as legitimate residential connections, reducing the risk of being blocked by websites.

What are Fresh Dedicated IPs?

With a Fresh Dedicated IP, you’re assigned a first-time usage dedicated IP address that is exclusively yours and not shared with anyone else. This sets us apart from other providers who not only resell IPs but also share them with thousands of other customers. Imagine using an IP address that has been used and abused by others—it simply doesn’t work. Our Fresh Dedicated IPs are guaranteed to be abuse-free and 100% yours. With our Fresh plans, you receive a private IP address that is perfect for streaming, traveling, gaming, eCommerce store management, social media management, SEO, and more.

What are Private Dedicated IPs?

With a private dedicated IP, you’re assigned an exclusive IP address that’s solely yours—never shared with anyone else. Unlike other providers that distribute the same IP address to hundreds or even thousands of users, leading to potential misuse, our Private Dedicated IPs are 100% yours, guaranteed to be abuse-free.

Our private dedicated IPs offer a static address, ideal for secure remote work, managing online stores, confidently accessing sensitive data, private browsing, unblocking geo-restricted websites, streaming content, and much more.

What is a VPN?

A VPN (Virtual Private Network) is one of the easiest and most effective ways to protect your internet traffic and conceal your identity online. When you connect to a secure VPN server, your internet traffic is routed through an encrypted tunnel that is invisible to everyone, including hackers, governments, and even your internet service provider. Upon connecting to the VPN service, you’re assigned a new IP address, while your true IP address remains hidden. Because this new IP address is shared by many other IPBurger users, it becomes impossible to link any activity back to you, helping to maintain your anonymity online.

Why IPBurger Proxies?

As one of the world’s largest providers of proxy and VPN services, IPBurger empowers both users and businesses to protect their privacy, enhance online security, and unblock the web with just a few clicks. Our award-winning apps for Windows, Mac, iOS, Android, Linux, and popular browsers safeguard user information and identities with best-in-class encryption and leak protection.

Our Fresh Dedicated IPs, exclusive to IPBurger, enable businesses worldwide to securely access high-value assets. We offer stable, fast connections no matter where you are, providing uncensored access to sites and services. Operating since 2007, IPBurger has established itself as a trusted name in online privacy and security.

Quick Facts & Figures:

  • Founded in 2007 and based in the United States
  • Residential Proxies: 75+ million residential proxies covering 195+ countries
  • Private Dedicated Proxies available in 7 countries
  • VPN Service: 14 locations across 10 countries
  • 24/7 live chat customer support
  • Apps available for Windows, Mac, iOS, Android, Linux, and browser extensions
  • No activity logs and no connection logs
  • Advocates for internet privacy and digital rights

What is the difference between Private Dedicated IPs and Fresh IPs?

Fresh Dedicated IPs are first-time usage IPs. These newly acquired IP addresses undergo extensive quality testing and a 180-day period of non-usage before being offered as Fresh. Our Private Dedicated IPs are previously used Fresh IPs that have gone through a 90-day cooldown period.

Guarantee: Our Fresh IPs undergo rigorous testing to ensure that only the highest quality IPs are added to our network. We never resell Fresh IPs as Fresh, and we guarantee they are free from abuse.

Which service is best for eCommerce shops?

Are you managing an existing account or creating a new one? If you’re managing an already existing account, our Fresh or Dedicated IPs are ideal, providing a high-speed static IP address for secure access. Please refer to our guide on using dedicated IPs. For creating a new account, Residential proxies are your best choice. We recommend ISP selection and sticky IP settings for best results. Once your account is established (after some transactions), you can switch to our dedicated IPs for ongoing management.

Which OS and devices do you support?

We support Windows, MacOS, Linux, Android and iOS. We have Chrome and Firefox browser extensions. View our setup page to configure your device. Our proxies support HTTP/HTTPS/SOCKS5 protocols so most compatible software will work.

What can't I use these proxies for?

Please note, we strictly prohibit torrenting, email spam, and any illegal activities.

Do you monitor my activity?

We do not collect logs of your activity—this includes no logging of browsing history, traffic destinations, data content, or DNS queries. All VPN traffic is encrypted with OpenSSL. We neither have the intention nor provide the opportunity for anyone to monitor your online activity. Our guiding principle is to collect only the minimal data necessary to operate a world-class VPN service at scale. Our systems are designed to avoid retaining sensitive customer data; even if compelled, we cannot provide data that we do not possess.

Is There a Money-Back Guarantee?

We guarantee the quality of our IPs and can swap out an IP address if it is not of high quality. 

Do you offer discounts?

Yes, our annual plans come with discounts, and if you order many IPs, we can offer even bigger discounts to meet your needs. Contact support to learn more.

What Support Options Are Available?

We offer live chat support and ticket support 24 hours a day, ensuring you get assistance whenever you need it.

What Payment Methods Do You Accept?

We accept PayPal, Bitcoin, and Credit Card as payment options.

Do you have an affiliate program?

For any queries, feel free to reach out to our Support, we are happy to help!

IPBurger enables users and businesses alike to protect their privacy, increase their online security and unblock the web with just a few clicks.

Ask Ipburger
Chimera (Uk)
Chimera (UK)
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I am so impressed with this service. The support team is amazing! Multiple services set up, auto connect and kill switch enabled...all very easy to install and set up (and im not the most tech savvy). Great job!
Jigsaw (Uk)
Jigsaw (UK)
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Purchased fresh UK IP plan. Very easy to setup and VPN runs very smoothly. No issues. Highly recommended!
Instaify (Us)
Instaify (US)
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I decided to start using the VPN. It was quick to get the account information after placing the order. Probably to took less than a few mins to get the info into my email. After getting the info, I downloaded the software - it was easy to install and got the account up running.
Spogoss (Us)
Spogoss (US)
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Purchased a couple of days ago. Purchase went flawless, they emailed back promptly. Got information and support on how to do everything and setup emails less than an hour later. Works great! Thanks IPBurger! Excellent service as always!
Camaross (Us)
CamaroSS (US)
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Haven't had time to test out the VPN service yet but I do have to say IPBurger delivered everything instantly. Everything looks pretty self explanatory. Plain and simple. I'm sure I won't have any issues. I'd recommend the service just from the experience I've had so far!
Kleen Earth (Us)
Kleen Earth (US)
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Bought an IP about a month ago, works flawlessly. Thanks!
Bobo (Uk)
BoBo (UK)
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It took less than 1 minute to register and make an order. Straightforward and simple. setup guide and FAQ's are there to help if you need help.
Buy Sell Unlock (Us)
Buy Sell Unlock (US)
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Very professional website. Easy checkout and quick response to all my emails. Thank you.
Jp Foster (Canada)
JP Foster (Canada)
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I'm currently using IPBurger and its very easy to set up and use. Very impressed... Thanks IPBurger for the Fresh Dedicated VPN. Cheers!
Econtact (Uk)
eContact (UK)
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Great service. I was able to get on and use the new IP. No issues at all...
Beast (Us)
Beast (US)
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Purchased a fresh VPN for 3 months. My service was active within an hour. The setup is easy, there are step by step guides for Windows & Mac. Connection is quick. Happy with everything so far.
Billgraham (Us)
Billgraham (US)
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After some research, I went with IPBurger for a Dedicated IP. Heard good things, and so far it's been great! Tutorial to set up was a breeze. Highly recommended!
Tarbari (Us)
Tarbari (US)
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I purchased the fresh VPN service and the delivery was prompt. I like the setup guides and the fact that I can use it on mobile too. Everything looks good so far.
Stack That Money (Us)
Stack That Money (US)
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I have been using the service for about a week now...So far so good! Good customer service as well.
Shadow Down (Canada)
Shadow Down (Canada)
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Works great! Took no time to set up and works on both mac & windows
Usyed1 (Us)
USyed1 (US)
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Just bought a USA vpn from IPBurger.com. Very Fast delivery and quick support. And it took no time to setup. No effect on internet speed. I will be buying more..
Mas7Ermind (Bulgaria)
Mas7ermind (Bulgaria)
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Bought a couple of IPs from IPBurger , they all work great. Thanks a lot!
Rookprop (Us)
RookProp (US)
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Just bought an IP. The guide was easy to follow. Tried it out on a new ebay account. Hope everything works. Thanks. Now I dont have to rely on my phone data.
Tommy Scott (Uk)
Tommy Scott (UK)
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WOW! What a fantastic service. IPBurger is something I would say just go for it, don't stop to think about it. You will be happy for sure.
Saul123 (Vietnam)
Saul123 (Vietnam)
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I bought the VPN today and I am very happy. Very very HIGH quality ips. Will be ordering more soon. Thanks!
Snuggly Tiger
Snuggly Tiger
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I just signed up for IPBurger yesterday and it is absolutely FANTASTIC!!! It works flawlessly with eBay & all other websites that I've been to (Google, Youtube, Amazon, etc.) It's fast, secure & pretty affordable.
Ubaida
Ubaida
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As of today, I have over 20 Dedicated IPs from IP Burger and they work flawlessly and connect fast with a simple clean client. The service they provide is top notch, your support ticket is usually answered within minutes or an hour max. Thank you guys
Help Me 1 (Us)
Help Me 1 (US)
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I have bought a lot of VPNs from IPBurger and I want to say that I'm very much satisfied with the service and the good support.
Emil Keleshev
Emil Keleshev
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Very professional service and support. Highly recommend!
Mỹ Long
Mỹ Long
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They provide excellent service and their support team is really nice and they give me fast response when i need their support. Very recommend.
Sean Praxis
Sean Praxis
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I had a bit of difficulty with installation, and Sagar C was very patient with me and helped resolve the issue very quickly. Easy 5-stars
Khalid Bin Ahmed
Khalid Bin Ahmed
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Best VPN I've ever used. Highly recommended
Vilius Hexdee
Vilius HexDee
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Great VPN, excellent customer service! Recommended!
Faisal Hamid Hemel
Faisal Hamid Hemel
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One of the Best VPN with an awesome support team. Highly Recommended
Emily Tran
Emily Tran
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Great VPN, Great support i love here!
Tess Tendasi
Tess Tendasi
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I had problems with installation that were eventually resolved by Sagar who had great patience with me. Fantastic customer service skills that raised my rating to 5 stars.