Frequently Asked Questions

Find out everything you need to know about IPBurger

  • Basic Questions
  • Residential Proxies
  • Fresh Proxies
  • Exclusive Proxies
  • VPN Service

One of the world’s largest providers of proxy and VPN services, IPBurger enables users and businesses alike to protect their privacy, increase their online security and unblock the web with just a few clicks. The company’s award-winning apps for Windows, Mac, iOS, Android, Linux and browsers secure user information and identities with best-in-class encryption and leak-protection. Our Fresh Dedicated proxies are unique to IPBurger which enables businesses world-wide to securely access high value assets. We provide stable, fast connections wherever you are in the world and offer uncensored access to sites and services. IPBurger has been operating since 2007.

 

Quick Facts & Figures

A residential proxy is an intermediary that uses an IP address provided by an Internet Service Provider (ISP), not a data center. The main benefit of residential proxies is their high anonymity level and low block-rate. Residential proxies allow you to choose a specific location (country, city, or a mobile carrier) and surf the web as a real-user in that area.

With a Fresh proxy, you’re assigned a first time usage dedicated IP address that is not shared with anyone else. This is a huge difference compared to other providers which not only resale IPs but share them with thousands of other customers. Imagine using the same IP address which has been used and abused by other users? It just doesn’t work. Our fresh dedicated IPs are guaranteed free from abuse and are not shared with other users. It’s 100% yours. With our Fresh plans, you receive a static IP address perfect for streaming, traveling, gaming, eCommerce store management, social media management, SEO and more.

With an Exclusive Proxy, you are assigned a dedicated IP address that is not shared with anyone else. This is a huge difference compared to other providers which share your IP address with thousands of other customers. Imagine using the same IP address which is being used and abused by other users? It just doesn’t work.

 

Our Exclusive IPs are guaranteed free from abuse and are not shared with anyone else. It’s 100% yours.

 

With our Exclusive plan, you receive a static IP address perfect for streaming, traveling, gaming, eCommerce store management, social media management, SEO and more.

A VPN (virtual private network) is the easiest and most effective way anyone can protect their internet traffic and hide their identities online. As you connect to a secure VPN server, your internet traffic goes through an encrypted tunnel that nobody can see into, including hackers, governments, and your own internet service provider. When you connect to your VPN service, you are assigned a new IP address, and your true IP address is hidden. Because this new IP address is shared by many other IPBurger users, there is no way to connect you to any activity. This helps keep you anonymous online.

Fresh IPs are FIRST time usage. These are newly acquired IPs that have gone through extensive quality testing and 180-days of non-usage before being allowed to be sold Fresh. Our Exclusive IPs are previously used Fresh IPs which have gone though a 90-day cool down period.

 

Guarantee: Our Fresh IPs go through extensive testing to ensure that only the highest quality IPs are added to our network. We never resell our Fresh IPs as Fresh and we guarantee them free from abuse.

Are you managing or are you creating? If you're managing an already existing account than our Fresh or Exclusive proxies are best for that. This gives you a high speed static IP address for accessing your account. Please refer to guide on using dedicated proxies. For creating a new account Residential proxies are best for that. We recommend ISP selection and sticky IP settings for best results. Once an account is matured (after some transactions) you can switch to our dedicated IPs to manage.

We support Windows, MacOS, Linux, Android and iOS. We have Chrome and Firefox browser extensions. View our setup page to configure your device. Our proxies support HTTP/HTTPS/SOCKS5 protocols so most compatible software will work.

We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. All VPN traffic is encrypted with OpenSSL. We neither have an intention nor we give an opportunity for someone to monitor your activity online. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

We recommend our VPN service for streaming.

We do not allow torrenting on our Fresh or Dedicated proxies. 

We accept credit card, Bitcoin and PayPal.

Yep! The more IP addresses you purchase the better discount we can offer you!

Contact support for details.

Unfortunately due to the intangibleness of the services we provide along with the fact that we do not monitor customer activity, we do not offer refunds. However, a store credit may be issued under certain circumstances.

A residential proxy is an intermediary that uses an IP address provided by an Internet Service Provider (ISP), not a data center. The main benefit of residential proxies is their high anonymity level and low block-rate. Residential proxies allow you to choose a specific location (country, city, or a mobile carrier) and surf the web as a real-user in that area.

Yes, our easy to use location selector allows you to quickly choose country, state and city location.

You can choose to have a rotating IP (which gives you a new IP address for every connection request) or keep the same IP for up to 30 minutes (sticky). This is controlled in your client dashboard.

We provide rotating residential proxies. Optionally you can enable sticky IPs. This means you can keep the same IP for up to 30 minutes.

 

We do not provide static residential IPs.

You receive full access to our entire network of 60+ million IPs. You are only limited by your traffic utilization.

Unlimited. 

Check out our configuration guides here: Configure Proxies

You can integrate IPBurger proxies with all major automation bots. 

All integrations

Find detailed instructions here: See instructions

You will be able to:

  • See your daily usage statistics.
  • Manage sub-users for specific targets.
  • Add more credits or change plans in a few clicks.
  • Manage endpoints
  • Do much more…

Not using IPBurger yet? Get your account here.

With a Fresh proxy, you’re assigned a first time usage dedicated IP address that is not shared with anyone else. This is a huge difference compared to other providers which not only resale IPs but share them with thousands of other customers. Imagine using the same IP address which has been used and abused by other users? It just doesn’t work.

 

Our fresh dedicated IPs are guaranteed free from abuse and are not shared with other users. It’s 100% yours. With our Fresh plans, you receive a static IP address perfect for streaming, traveling, gaming, eCommerce store management, social media management, SEO and more.

Fresh IPs are FIRST time usage. These are newly acquired IPs that have gone through extensive quality testing and 180-days of non-usage before being allowed to be sold Fresh. Our Exclusive IPs are previously used Fresh IPs which have gone though a 90-day cool down period.

 

Guarantee: Our Fresh IPs go through extensive testing to ensure that only the highest quality IPs are added to our network. We never resell our Fresh IPs as Fresh and we guarantee them free from abuse.

We include browser extensions for both Firefox and Chrome as well as VPN software so you can use your proxy for any usage including: streaming, traveling, gaming, eCommerce store management, social media management, SEO and more.

 

Configure your proxies

Our IPs are randomly distributed based on your choice country. We do not offer state by state location selection. However this is perfectly fine for uses such as streaming, traveling, gaming, eCommerce store management, social media management, SEO and more.

 

Locations include: United States, United Kingdom, Canada, Australia, Germany, France and other locations on a case-by-case basis.`

 

For platforms such as eBay, PayPal and Amazon what is most important is country origin, consistence of the IP, and IP quality. Our Exclusive and Fresh proxy plans meet these requirements and are perfect for account management.

Yes, however Fresh Proxies are best for managing existing and well established accounts only. They are NOT for creating accounts.

 

For the best results: With any account you'd like to manage, turn on your proxy, login to your target account, view a few webpages and leave the account for 24 hours. After 24 hours login using the same IP (with of course your browser cookies intact) and continue as you normally would.

 

The reason for this is when you first login to an account from an unknown IP (without history) any CHANGES you make to your account is deemed high risk. So don't make ANY account changes the first 24 hours when first logging into your account. Afterwards you are free to continue using your account as normal with your proxy.

If you wish to create accounts we recommend our Residential proxies which have high success for account creation.

Generally customers acquire our fresh IPs to manage their eCommerce stores, give employee access to their stores, manage accounts out of country and other business related tasks. Other use cases include streaming, traveling, gaming, social media management and SEO.

 

We do not allow torrenting, email spam or any illegal activities.

Absolutely! While we charge a small fee to change your IP address, we can do this quickly and with little downtime.

We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. All VPN traffic is encrypted with OpenSSL. We neither have an intention nor we give an opportunity for someone to monitor your activity online. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

Yes, the more you purchase the better discount we can offer you! Contact our support for details.

With an Exclusive Proxy, you are assigned a dedicated IP address that is not shared with anyone else. This is a huge difference compared to other providers which share your IP address with thousands of other customers. Imagine using the same IP address which is being used and abused by other users? It just doesn’t work.

Our Exclusive IPs are guaranteed free from abuse and are not shared with anyone else. It’s 100% yours.

With our Exclusive plan, you receive a static IP address perfect for streaming, traveling, gaming, eCommerce store management, social media management, SEO and more.

Fresh IPs are FIRST time usage. These are newly acquired IPs that have gone through extensive quality testing and 180-days of non-usage before being allowed to be sold Fresh.

Our Exclusive IPs are previously used Fresh IPs which have gone though a 90-day cool down period.

We include browser extensions for both Firefox and Chrome as well as VPN software so you can use your proxy for any usage including: streaming, traveling, gaming, eCommerce store management, social media management, SEO and more.

 

Configure your proxies

Our IPs are randomly distributed based on your choice country. We do not offer state by state location selection. However this is perfectly fine for uses such as streaming, traveling, gaming, eCommerce store management, social media management, SEO and more.

 

Locations include: United States, United Kingdom, Canada, Australia, Germany, France and other locations on a case-by-case basis.`

 

For platforms such as eBay, PayPal and Amazon what is most important is country origin, consistence of the IP, and IP quality. Our Exclusive and Fresh proxy plans meet these requirements and are perfect for account management.

Yes, however Exclusive Proxies are best for managing existing and well established accounts only. They are NOT for creating accounts.

 

For the best results: With any account you'd like to manage, turn on your proxy, login to your target account, view a few webpages and leave the account for 24 hours. After 24 hours login using the same IP (with of course your browser cookies intact) and continue as you normally would.

 

The reason for this is when you first login to an account from an unknown IP (without history) any CHANGES you make to your account is deemed high risk. So don't make ANY account changes the first 24 hours when first logging into your account. Afterwards you are free to continue using your account as normal with your proxy.

If you wish to create accounts we recommend our Residential proxies which have high success rates for account creation.

Generally customers acquire our exclusive IPs to manage their eCommerce stores, give employee access to their stores, manage accounts out of country and other business related tasks. Other use cases include streaming, traveling, gaming, social media management and SEO.

 

We do not allow torrenting, email spam or any illegal activities.

We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. All VPN traffic is encrypted with OpenSSL. We neither have an intention nor we give an opportunity for someone to monitor your activity online. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

Yes, the more you purchase the better discount we can offer you! Contact our support for details.

A VPN (virtual private network) is the easiest and most effective way anyone can protect their internet traffic and hide their identity online. When you connect to a secure VPN server, your internet traffic goes through an encrypted tunnel that nobody can see into, including hackers, governments, and your own internet service provider. When you connect to a VPN, you are assigned a new IP address, and your true IP address is hidden. Because this new IP address is shared by many other IPBurger users, there is no way to connect you to any activity. This helps keep you anonymous online.

Both VPN and proxy reroutes your internet traffic through a remote server and hides your IP address so websites can’t see your original IP or location. However proxies work on the application level, meaning it only reroutes the traffic coming from a single app you set up. A VPN works on the operating system level, meaning that it redirects all your traffic, whether it’s coming from your browser or a background app.

 

A VPN also encrypts your traffic between the internet and your device. That means your Internet Service Provider (ISP) monitoring your internet activity and collecting data about you can no longer see what you’re doing online – just that you’re connected to a VPN server. The encryption also protects you from government surveillance, website tracking, and any snoopers or hackers who might try to intercept your device. A VPN provides you ultimate online privacy and security.

All our VPN links are 100Mbps, which is faster than most broadband Internet links, and more than enough to access streaming services or do fast downloads. But, depending on your location, the distance between the servers and your computer, there may be a delay in the connection setup. For example it may take time to perhaps connect to a website or begin a download. Once the connection is made, the download speed won't be affected much. If you do notice that your connection has slowed, make sure you’ve selected the server closest to your actual location.

VPNs are legal and used by individuals and companies around the world to protect their data from snoops and hackers. Illegal online activity remains illegal, whether you are using a VPN or not.

Most free VPNs deliver a subpar experience, with connections bogged down by a flood of users, no customer service, no encryption, and few VPN server locations to choose from. With a paid VPN provider like IPBurger, you’ll enjoy connections optimized for speed, security, and stability, and you’ll have a choice of expanding server locations around the world. Plus you can contact our Support Team 24/7 with any questions.

VPN is a privacy and security tool. It's great for unblocking geo-locked services like Netflix and Hulu, masking your IP address and increasing your online anonymity.

 

Note: IPBurger VPN is not a Fresh, Dedicated or Residential proxy. Those services have their own special uses and VPN is not a replacement.

14 Locations, including 10 countries:

 

  • United States
  • United Kingdom
  • Canada
  • France
  • Germany
  • Hong Kong
  • Brazil
  • Australia 
  • Singapore
  • India

We include configuration options for Windows, macOS, Android, iOS, ChromeOS and Linux. We provide protocols for SoftEther, L2TP-IPSec, OpenVPN, HTTP Proxy, HTPPS Proxy, SOCKS5 Proxy. 

 

View our setup page

We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. All VPN traffic is encrypted with OpenSSL. We neither have an intention nor we give an opportunity for someone to monitor your activity online. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.